Progress is everything:
You will love our instructors!
As business manager I receive many phone calls from those who are scheduling or will be attending a class. Often they have questions as to what certification they need. Sometimes I get someone who is in a panic as they cannot return to work because their CPR certification has lapsed. I always do my best to help out where I can to get those calling registered for the correct class.
I don’t often have someone call me after they have attended a prior class. But occasionally we do. Since we have attendee’s fill out a ‘course evaluation’ I always read comments that people have left. Those comments help guide us to improve where needed if necessary. Historically those comments are almost always fantastic (we loved the class, best class ever, I loved how this was done, etc). I am thankful, as we have a wonderful team.
This morning, however I received one of those calls from a mother who had signed up her daughter for a CPR course to fulfill her need before starting clinical at a nearby school. This mother said she had to call just to say that the daughter kept on raving how good the class was. Recently, I received a similar call from someone who had been to CPR training classes with countless other organizations but this class was the ‘best by far’! About a week later she called back to tell me that she had the opportunity to practice what she had learned on a drowning victim.
I appreciate all the feedback from our students. It helps gauge how we are doing, as we always strive to do things better. Please keep the comments coming.