Frequently Asked Questions

I am unsure what CPR certification through the American Heart I need to take.

Here are the two most common AHA certifications that are available and the career groups that take them. They are:

  • BLS ProviderBasic Life Support requirement: Nurses, dentists, hygienists, nursing students, dental students, pharmacists, emergency medical technicians, physicians, professional rescuer, respiratory therapists or anyone in the health-care industry required to have CPR training.
    Layperson: All non-medical individuals can also take the BLS Provider course, including daycare providers, warehouse staff, massage therapists, lifeguards, teachers, office staff, church staff, daycare providers, safety committee staff, yoga or fitness instructors, parents or grandparents, scout leaders, teens, etc.
    Healthcare Provider: Has been renamed BLS Provider.
    Heartsaver CPR/AED:  Is no longer offered as a stand alone training.  Please register for a BLS Provider course instead.
  • CPR/AED with First Aid: Anyone in the lists above who as is also required or feel it is important to have basic First-Aid training. Most daycare providers are required to take this qualifying first aid course at least once.

Please note that all of our certifications above include adult, child and infant CPR certification and AED training.

I need to claim or view my eCard

Under most circumstances, your card is available to claim following one business day after attending a class.  Please visit and enter the requested information to claim or view your card.  Once claimed, you can choose to print out your card if you like.

Why is a renewal option no longer available for a BLS / CPR class?

With the latest American Heart guideline changes, the AHA made this statement: Since BLS skills – and competency and mastery of those skills – are the most important component of BLS training, course timing cannot be shortened for a renewal agenda. While the AHA did provide a renewal option for the 2011 course, it was only 30 minutes shorter than the full course.

What are your CPR training policies on payment, tuition refunds, rescheduling, etc?

In-Pulse CPR gladly accepts the following forms of payment:

* MasterCard
* Visa
* American Express
* Discover Card
* Check
* Money Orders
* Cash
* Paypal

Enrollment fees are to be paid PRIOR to the date of the course.  Our automated registration system will only accept credit card or e-check transactions.  If you need another payment option please contact us.  Private groups must be paid-in-full on or prior to the date of the class unless other arrangements have been made.

If for any reason an individual is requesting a refund, the following applies:

*A FULL REFUND will be given if 7 or more days notice is given.  Within 4-6 days notice a $10 processing fee per student will be assessed.
* Absolutely NO REFUND will be given for less than 4 days notice or for those who do not show up for class.
* Cancellation and requesting a refund must be done via email.

We understand that emergencies come up and illnesses happen. A one time class transfer can be made at no extra cost.  Any additional class transfers will incur a $20 processing fee.  To transfer to another class just visit our website and re-register for another one.  If you have paid already please be sure to select as a payment option: ‘Other – Transfer’ on the payment page.  Just let us know by email what class you are moving to so we can reapply your payment to the new registration.

Our refund timeline begins from the first registration not the transferred class date.

What are your Shipping and Returns Policies on items that I purchased?

Shipping: preferred carrier is Priority Mail Service through the USPS for any items under 5 Lbs and United Parcel Sercie (UPS) for any larger items.  We ship AEDS and AED accessories to US locations only, and cannot fill orders with an international shipping address.  All shipping addresses require a physical address, please no PO Boxes.

Most AED orders are shipped same day if received by 2pm during business hours.  Please note, we often will verify an order prior to shipment, which could cause an added delay especially on residential ship-to addresses.  How do I confirm my residential ship-to address?  A business address that can easily be verified is usually your best ship-to option.

Return Policy: offers a 30-Day Money Back Guarantee on most items.  If we made a mistake with your order, please call us immediately at 813-343-4024 to make us aware.

30-Day Return Policy: may issue a refund or credit on most items returned within 30 days of the delivery date.  Items you wish to return MUST be unused and in their original packaging.  If you would like to return a product, please call us at 813-343-4024 or email us at to obtain a Return Material Authorization (RMA) form and number.  Once you receive this RMA form & number, please include a copy with your return, to ensure your return is received properly.  Any items returned without an RMA # will incur a 15% restocking fee.

Non-Returnable Items

We can not accept returns on the following items:

-American Heart course materials including AHA certification cards purchased by our members

-Training vouchers

-Opened or Damaged Electrode Pads

-Opened or Used Batteries

-Opened Rescue Kids, CPR Masks and Barriers

If you wish to return an Automated External Defibrillator (AED) or training unit, the price of opened or used electrode pads and/or batteries which are in non-resalable condition will be deducted from the total refund.

Shipping and Insurance Costs

All shipping and insurance costs incurred on return items are to be handled by the customer. In-Pulse CPR is not responsible for returns that are lost or damaged during shipping, so please ensure you use a reliable carrier when sending your return.

I have taken a Red Cross certification course in the past. Why would I want to take an AHA (American Heart Assoc) course now?

There are a few differences on how the courses are taught by each organization but the basic fundamentals are very similar. Most employers, colleges, and organizations will accept the American Heart CPR certification but not all will accept the Red Cross. When in doubt, It is always best to check with your employer or organization. We teach and certify through the AHA.

What about those OTHER companies and organizations that offer CPR certification?

You may have seen other organizations promoting their resuscitation training as being equal to, or approved by, the American Heart Association (AHA).

The fact is they are not. No other organization can claim their resuscitation programs are reviewed or approved by the AHA.

You may have seen other organizations aligning themselves with the International Liaison Committee on Resuscitation (ILCOR) and stating that their resuscitation training is based on ILCOR Guidelines. 

The truth is that the AHA is the author and sole provider of the AHA Guidelines for Cardiopulmonary Resuscitation (CPR) and Emergency Cardiovascular Care (ECC). In fact, the AHA is the only ILCOR committee member in the United States and is responsible for creating the Guidelines for CPR and ECC, incorporating regional differences and variability. Most other organizations in the United States follow these AHA Guidelines for CPR and ECC.

The AHA understands the science of CPR and resuscitation better than other organizations in the United States and incorporates this science into high-quality, resuscitation education content. The AHA is also committed to continually innovating resuscitation training programs and methods to improve skills and patient outcomes.

When choosing a resuscitation training program for your organization, go to the source of the science and Guidelines. Go to a true innovator dedicated to continuous resuscitation quality improvement and saving more lives: the American Heart Association.

Learn more about resuscitation education from the American Heart Association now.

I am a medical student (nurse, EMT, dental, etc). Will my school accept the CPR certification your classes provide?

We have a large amount of medical students who take our first aid classes and CPR certification courses over the college offered equivalent. Please be assured that all healthcare educational programs in the area will accept our program to fulfill your basic CPR requirements. When signing up please select the BLS Provider course.

I am unemployed. Is there any financial assistance available?

Please contact your local job placement or employment office. Often, they can cover some or all the cost for the course. Please have them contact us so we can arrange 3rd party billing.

When do I receive my CPR Certification card?

Starting January 1st, 2018, the American Heart Association is now issuing e-cards instead of paper certification cards. You should receive an email within two business days to claim your new certification card. Once claimed, you can print your card, if you choose. Follow the instructions on how to claim your card from the inside cover of the workbook you receive at your class.

What is the likelihood that an open enrollment class will be canceled? How do you notify us if class is canceled because of bad weather?

Our classes tend to fill up quickly with most registrations occurring within the week prior to the class date. Please feel confident in registering for any of our classes as only on rare occasions will we ever cancel a class due to low enrollment or for other reasons beyond our control.

If a class is canceled because of bad weather or for some other reason, In-Pulse CPR will contact everyone on the roster by email and then attempt a phone call at least one hour prior to the start of the class. There is no refund if a class is canceled because of bad weather but we will make every effort to reschedule or transfer you to another date.

How long are CPR certification cards valid?

AHA CPR and First Aid cards are good for 2 years. However, your employer, licensing or certification may require re-certification more frequently.

What type of CPR/AED equipment do you train with?

We use the latest in Laerdal, Simulaids, Brayden, and Prestan CPR manikins that are available. We also have the most popular AED trainers to teach with.  See why the type of equipment you train on can make a difference on how your learn.

I have already registered for a class. Is there anything I need to bring with me when I attend?

Please bring with you proof of payment by printing out the confirmation email showing amount paid. Other than that, you do not need anything else other than a willing attitude to learn something new!  Textbooks will be available at the CPR training.

I took a CPR class with In-Pulse CPR and lost or damaged my card. Can I get a replacement card?

If you received a paper certification card (typically for those receiving a card prior to January 1, 2018) we can issue a replacement card for a small processing fee of $10. Follow this link to request a replacement card.  For those who were issued an E-Card you can visit the American Heart My E-Card webpage to view and reprint your certification without charge.

I am an employer and want to validate the certification of one of my employees

Most cards issued after January 1st, 2018 can now be verified online.  Please visit the Check to see if the eCard is valid American Heart webpage.  Click on the ’employer’ tab and enter the eCard Code from your employee’s certification card.  If the wallet version of the card was printed, this code is not visible, you can scan the QR code to verify instead.

Please note:  Older certification cards without a barcode must be verified by contacting our office directly.